In the event you receive a product in damaged/ defective condition and wish to return it, please contact our Customer Care at +88 01874-050500 or e-mail us at within 3 days and inform us about the same with your Order ID No.

  • We do not accept returns of product that has been fully/ partially lost or damaged by the customer.
  • The exchange/refund will be issued when the product is received, inspected & approved by our Quality Check team.
  • The refunds will take a minimum of 6-7 working days from the date of receipt of the goods by us at our below mentioned address.

S. Hoque International

275/D, Suite # C12, Lift Level-12, Rangs Nasim Square, Road No # 27, Dhanmondi, Dhaka-1209, Bangladesh.

  • Post receipt and approval of goods a confirmation will be sent to the customer on the status of the request placed by the customer on the communication details provided to us.
  • All return/ exchange products must be in unused condition, in their original box & includes all packing material, & all accessories. Customer cannot return any product purchased via E- Commerce Partners or at our Retail stores, similarly vice